GOAL

To obtain a challenging Technical position that would allow for professional growth.

SUMMARY of QUALIFICATIONS

Software installed and supported: Dos, Windows 3xx, NT 3.51/4.0,Win 95, MS Office 97, and Simion mail, MS Outlook.

Hardware installed and/or supported CD-ROM, Hard drives, RAM SIMMs, Modems, Digital, HP, Dell, IBM or Compatible PC's and laptops.

Smartsource Technical Recruiting      Sacramento, Ca
Company: E*TRADE,                 May, 1999 to Present
Computer Tech Support.
Installation and configuration of software, network interface cards and cables; Dell PC's, also delivered to and setup at users desk, insured network connectivity and IP addresses. Instructed users on how to use their new system and solved any hardware and/or software malfunctions, and problem. Provided 2nd level support for day to day operation.

Company: The Money Store,         January, 1999 to May, 1999
Computer Tech Support.
Assist with an NT rollout project through out the US. Upgrade Memory SIMMs, and Processors. Installation and configuration of software, Instructed users on how to use NT and solved any hardware and/or software malfunctions they may experience.

Vishay-Siliconix, Inc.
Subic Bay, Philippines             May, 1997 to October, 1998
PC Support/Technical Support
Setup and maintained three DEC hubs, Dec Alpha 1000A server, 55 PC's, network and local printers and provided support for 120 users. Maintained an Option 11 phone system from Nortel. The operating systems I supported include VMS, NT. Also provided setup and maintains support for 5 other Asian sites when needed.

Santa Clara, CA.                   June, 1995 to May, 1997
Computer/helpdesk Support.
Duties included monitoring of a VAX/VMS cluster system, monitor daily backups, restore files per users requests, add users and modify their levels of access, troubleshoot PCs, installing and upgrading software, moving, setting up and testing PCs, printers, and other peripherals, move phone equipment, answer Helpdesk calls after hours and handle overseas calls.

EDUCATION

Computer Learning Center           1993 to 1995
San Jose, CA
Diploma in Computer Electronics Technology.

Global Knowledge Network           May, 1996
Santa Clara, CA
Supporting Microsoft Windows NT.